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From Chatbots to Agentic AI: Automating Multi-Step Business Workflows

As agentic systems become increasingly capable of planning, coordinating tasks, and automating complex workflows, businesses face a critical question: how can they turn these capabilities into measurable operational value?

This session explores the shift from traditional chatbots to autonomous AI agents, examining how organizations can streamline multi-step processes, reduce manual intervention, and rethink the way work gets done. Gain practical perspectives on real-world applications, implementation challenges, and the opportunities driving the next phase of enterprise automation.